JOB SUMMARY

Under general supervision, the Police Records Technician performs all general and specialized clerical work for Records Division for the City of Victoria Police Department.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Answers phones and provides information or redirects calls to appropriate personnel or department; responds to internal and external requests; collects and distributes mail to various City departments.
• Sorts and scans paper documents into appropriate computer system; makes copies and forwards to necessary agency or personnel.
• Uploads photos; reviews case supplements; adds or changes charges as requested by officers or detectives; closes cases instructed; forwards cases to the appropriate personal or cooperating agencies.
• Verifies and logs paper documents scanned and entered in the system; makes appropriate redactions for requested information; performs quality control of reports and data entry; completes necessary redactions on records.
• Inputs information, such as crash reports to our online service.
• Conducts background security checks for the different branches of the military, DPS, CPS, FBI, office personal, and community members; schedules Police escorts for funerals and oversized loads.
• Performs related duties as required or assigned.

PHYSICAL AND ENVIRONMENTAL CONDITIONS

Work is performed in a standard office environment.

REQUIRED QUALIFICATIONS

• Applicable local, State, and Federal laws, codes, regulations, and ordinances.
• General office policies, procedures, and practices.
• Records maintenance and retention practices and procedures.
• Customer service principles, practices, and etiquette.

• Handling and maintaining the confidentiality of sensitive information.
• Organizing work and setting priorities to meet deadlines.
• Interacting tactfully with City staff, outside agencies, and the public.
• Operating a computer and other standard office equipment.
• Typing and entering data with speed and accuracy.
• Maintaining accurate records and filing systems.
• Preparing clear and concise reports.
• Communicating effectively both verbally and in writing.
• Establishing and maintaining effective working relationships.